Online Sales & Customer Service Officer - E-Commerce Growth Role

Join Pro JerseyMX as an Online Sales & Customer Service Officer and become a key driver of our e-commerce success! In this dynamic role, you will engage with customers through digital channels, promote our premium products, and ensure exceptional service that builds customer loyalty. Based in Sukoharjo, Jawa Tengah, this is your chance to grow with a company committed to innovation and customer satisfaction.

As an Online Sales & Customer Service Officer, you will be at the heart of our e-commerce operations. You'll handle customer inquiries, process orders, and manage our online storefronts on platforms like Shopee and Tokopedia. Your daily tasks will include using CRM tools to track customer interactions, analyzing sales data to identify trends, and collaborating with the marketing team to enhance our digital presence.

At Pro JerseyMX, we believe in fostering a culture of continuous learning and growth. This role offers opportunities for professional development, with access to training programs and certifications in e-commerce and customer service. Join us and be part of a team that values your contributions and supports your career advancement.

📋 Tanggung Jawab Pekerjaan

• Manage customer inquiries and complaints through various digital channels, ensuring timely and satisfactory resolutions.
• Process and fulfill online orders accurately and efficiently, working closely with the warehouse team.
• Promote our products through social media and other digital platforms, driving sales and engagement.
• Utilize CRM tools such as HubSpot or Salesforce to track customer interactions and maintain a comprehensive customer database.
• Analyze sales data to identify trends and opportunities for improvement, contributing to strategic decision-making.
• Collaborate with the marketing team to enhance our digital presence and customer engagement strategies.
• Provide exceptional customer service, ensuring high satisfaction ratings and positive feedback.
• Stay updated with industry trends and best practices in e-commerce and customer service.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum 2 years of experience in online sales, customer service, or a similar role in the e-commerce industry.
• Proficient in using CRM tools such as HubSpot or Salesforce.
• Familiarity with e-commerce platforms like Shopee and Tokopedia is a plus.
• Excellent communication and interpersonal skills, with the ability to handle customer inquiries professionally.
• Strong analytical skills with the ability to interpret sales data and provide actionable insights.
• Certifications in e-commerce or customer service are a plus.
• Ability to work in a fast-paced environment and meet tight deadlines.

🛠️ Keahlian

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