Customer Service & Administrative Assistant

Join Hong Hua Mandarin Course as a Customer Service & Administrative Assistant and become part of a dynamic team dedicated to delivering exceptional service in language education. This role is perfect for detail-oriented professionals who thrive in a collaborative environment. Located in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, Badung, you will be at the heart of our operations, ensuring smooth communication and administrative processes.

As a Customer Service & Administrative Assistant at Hong Hua Mandarin Course, you will handle a variety of tasks that keep our business running efficiently. From managing customer inquiries to coordinating schedules and maintaining our administrative systems, your day will be filled with opportunities to contribute to our mission of providing high-quality language education.

📋 Tanggung Jawab Pekerjaan

• Manage customer inquiries and complaints, ensuring timely and satisfactory resolutions.
• Coordinate schedules for teachers and students, using tools like Google Calendar and Microsoft Outlook.
• Maintain and update administrative records using Microsoft Office Suite (Word, Excel, PowerPoint).
• Assist in organizing and managing office supplies and equipment.
• Support the marketing team by creating and distributing promotional materials.
• Assist in event planning and coordination for language courses and workshops.
• Handle data entry and maintenance for student and teacher records.
• Provide administrative support during the onboarding and offboarding processes for new employees.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Administrative Studies, or a related field.
• Minimum 2 years of experience in customer service or administrative roles.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Familiarity with Google Workspace (Google Drive, Google Calendar, Gmail) is a plus.
• Ability to work well in a team and under pressure.
• Fluency in both English and Indonesian is a must.

🛠️ Keahlian

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